Policy on Credit Card Safety

Amberlight Productions uses state of the art technology to protect all your credit card information from unauthorized use. No information about your credit card is ever released to any outside agency. You can use Netscape's SSL encryption, the current internet standard for secure transactions, to place your order. You can also telephone or fax your credit card information. It is not recommended to email your card information, as internet mail is unsecured.

Damaged or Defective Merchandise

If you receive a damaged or defective item, a replacement item will be sent at no additional cost to you. For all defects or damage other than CD jewel cases, you must first email support@amberlight.com with a description of the defect in the merchandise, along with the product number. A reply with an RMA authorization number will be sent. At this point, mail the defective product, with the RMA number on a slip of paper inside the package, to: Amberlight Productions P. O. Box 3211 Saratoga, CA 95070 In order to ensure that the product arrives safely, you may choose to use a delivery method with tracking (such as the US Postal Service's "Return Receipt" delivery). Damaged CD Jewel Box If a compact disc arrives with a damaged jewel box, a replacement will be sent at no additional cost. Email support@amberlight.com with product number ordered, and the date of order, along with your name and address to:

Amberlight Productions
P. O. Box 3211
Saratoga, CA 95070

Backorders (out of stock items)

We never charge your credit card account until your order ships. In the event that an item is backordered, we will notify you via email.